Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Vielen Dank, dass Sie sich an den SIGNAL-Kundenservice wenden. Damit wir Ihr Anliegen schnell und kompetent behandeln können, bitten wir Sie um die nachfolgenden Informationen.
Avis de panne
Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"466f04a98e26c6a31adf8c6e9f8b8a9015428942_lout","branding":{"id":"1","key":"ks","name":"SignaService","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf4e1f","headerLinkHoverBGColor":"#cf4e1f","headerBadgeColor":"#cf4e1f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/41f05a61-f674-4fe8-a460-13b89697b0d7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWE1MzJiMi03YmYyLTQ4MWUtOTU0OC1lMGNlNGJlODcyYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQxZjA1YTYxLWY2NzQtNGZlOC1hNDYwLTEzYjg5Njk3YjBkNyI6WyJyZWFkIl19LCJleHAiOjE3NzkwODc1ODMsIm5iZiI6MTc3OTA4Njk4M30.3luCU4jHpUw9eyz3UHtR7hNZdAKJ0I9xAnbHPkhZfNE&client=85a532b2-7bf2-481e-9548-e0ce4be872bb&mode=fit","logoId":"41f05a61-f674-4fe8-a460-13b89697b0d7","isLogoAvailable":true,"helpCenterTitle":"Willkommen beim Kundenservice der Signal AG","sharedPortalName":"Kundenservice Signal AG","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"helpCenterTitle":"Benvenuto nel Centro assistenza","sharedPortalName":"Centro assistenza","localeDisplayName":"Italienisch (Italien)"},"de-DE":{"helpCenterTitle":"Willkommen beim Kundenservice der Signal AG","sharedPortalName":"Kundenservice Signal AG","localeDisplayName":"Deutsch (Deutschland)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"Französisch (Frankreich)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#eb690a","helpCenterTitleColor":"#eb690a","bannerMediaApiUrl":"https://api.media.atlassian.com/file/23268359-4385-437a-b3cf-6ba6c6ac2b96/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWE1MzJiMi03YmYyLTQ4MWUtOTU0OC1lMGNlNGJlODcyYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzMjY4MzU5LTQzODUtNDM3YS1iM2NmLTZiYTZjNmFjMmI5NiI6WyJyZWFkIl19LCJleHAiOjE3NzkwODc1ODMsIm5iZiI6MTc3OTA4Njk4M30.wMI_JWu0L-F-MgKJI3lau3b2EVE8EaTIeCwdlDVeLf0&client=85a532b2-7bf2-481e-9548-e0ce4be872bb&height=300&mode=fit","bannerMediaApiFileId":"23268359-4385-437a-b3cf-6ba6c6ac2b96","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ks","projectId":10000,"serviceDeskId":1,"name":"SignaService","description":"<p>Vielen Dank, dass Sie sich an den SIGNAL-Kundenservice wenden. Damit wir Ihr Anliegen schnell und kompetent behandeln können, bitten wir Sie um die nachfolgenden Informationen.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"27","name":"Avis de panne","descriptionHtml":"","callToAction":"Avis de panne","introHtml":"","icon":10520,"iconUrl":"https://signalpublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"2","name":"Ersatzteilanfrage / Demande de pièces de rechange / Richiesta di parti di ricambio","descriptionHtml":"","callToAction":"Ersatzteilanfrage / Demande de pièces de rechange / Richiesta di parti di ricambio","introHtml":"","icon":10536,"iconUrl":"https://signalpublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"28","name":"Messaggio di errore","descriptionHtml":"","callToAction":"Messaggio di errore","introHtml":"","icon":10520,"iconUrl":"https://signalpublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"1","name":"Störungsmeldung","descriptionHtml":"","callToAction":"Störungsmeldung","introHtml":"","icon":10520,"iconUrl":"https://signalpublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://signalpublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"29","name":"Lieferanten-RMA","descriptionHtml":"","callToAction":"Lieferanten-RMA","introHtml":"","icon":10514,"iconUrl":"https://signalpublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Anfrage stellen"}],"orderMapping":{"1":[28,27,1,2]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"KS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWE1MzJiMi03YmYyLTQ4MWUtOTU0OC1lMGNlNGJlODcyYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE1NjYzNTk0MTciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MDg4MTgzLCJuYmYiOjE3NzkwODY5ODMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.2MswzziR6Rmp0fkr5eH9PdPiK_ZXb0t42rs-4qtj660","targetCollection":"upload-user-collection-1566359417","endpointUrl":"https://api.media.atlassian.com","clientId":"85a532b2-7bf2-481e-9548-e0ce4be872bb","tokenDurationInMins":20}},"reqCreate":{"id":27,"projectId":10000,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Avis de panne","descriptionHtml":"","callToAction":"Avis de panne","intro":"","instructions":"","icon":10520,"iconUrl":"https://signalpublic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Störungsmeldung FR"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/27","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/27","calendarParams":{"firstDay":1,"date":"2026-05-18T08:49:43+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWE1MzJiMi03YmYyLTQ4MWUtOTU0OC1lMGNlNGJlODcyYmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE1NjYzNTk0MTciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MDg4MTgzLCJuYmYiOjE3NzkwODY5ODMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.2MswzziR6Rmp0fkr5eH9PdPiK_ZXb0t42rs-4qtj660","targetCollection":"upload-user-collection-1566359417","endpointUrl":"https://api.media.atlassian.com","clientId":"85a532b2-7bf2-481e-9548-e0ce4be872bb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":1,"updated":"2024-03-09T12:48:51.418049Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[27],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Avis de panne SignaService","submit":{"lock":false,"pdf":false},"language":"fr","templateFormUuid":"05c93e85-ad48-4210-afec-41ce8f4f450f"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Données de la panne"},{"type":"hardBreak"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":24},"layout":"default","localId":"d5ad20f1-15dd-48b7-8d20-dd2dc226bdff"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":57},"layout":"default","localId":"9759a37b-7551-4c48-b911-76f0dfe37a26"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":59},"layout":"default","localId":"3cdd1283-87a9-4baa-ba3f-9c47844d995e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":61},"layout":"default","localId":"61b7d378-a84e-4b18-9e5d-07d062c1119a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":63},"layout":"default","localId":"c01929f2-002d-4452-b256-fceb6fe3bcc6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"b98b71a0-cc4a-42e2-9a8d-02385697b0b9"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":31},"layout":"default","localId":"f3b83581-2039-4fc1-b0b9-9c0ca66dca59"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":32},"layout":"default","localId":"9da9c1d8-f42f-42f2-8293-fbc5c68caf71"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":33},"layout":"default","localId":"7a5e8b6f-6592-4695-a8b4-f4b92268f966"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":26},"layout":"default","localId":"b0307738-fb34-4426-9579-5ef5deffd863"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":28},"layout":"default","localId":"fee88ed6-a221-4e4a-8786-05ce81f66916"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":35},"layout":"default","localId":"f9e58e6c-bd27-41ff-bb3a-46ea920da7f3"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":30},"layout":"default","localId":"ed1bd78c-ba4f-4fb7-95a1-aa1fca638fb8"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Coordonnées de contact"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"d9fb4068-6cda-4159-8ab9-9a506360f082"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":12},"layout":"default","localId":"b18ffd61-1bbc-4491-ba81-537282667371"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"36d4f528-9b80-4a8e-a95a-b2442445d396"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"533e8fd1-b86e-4dc9-8014-fc305e3e02f2"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":17},"layout":"default","localId":"8524940e-12a9-4d0e-955f-edd18627f012"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":18},"layout":"default","localId":"59590ff0-05fb-4870-a6ef-b3dc34632ce9"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":64},"layout":"default","localId":"1fb592d5-70ee-4986-9b78-8ae206bbbc29"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":66},"layout":"default","localId":"8f5fbf95-ce7f-47d3-896c-0f1130f9c6aa"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":72},"layout":"default","localId":"4fd59610-ce9e-4396-a8e5-7b524380dea4"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":69},"layout":"default","localId":"85dd7421-8697-40d8-935f-e486ad2ee75e"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":71},"layout":"default","localId":"ae7e8fea-44be-4bc1-b971-b6f7bb5b37d8"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":9},"layout":"default","localId":"21fd702a-9a45-4947-9063-445d0f3d93b6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"2c3292ea-0389-4dfe-b9cb-c698e4be43e5"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Personne de contact sur place"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":37},"layout":"default","localId":"f978d9f6-2848-4504-a8b0-98ada7cf58be"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":54},"layout":"default","localId":"ba83efc4-ba9d-4966-994e-db442c8cb86b"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":55},"layout":"default","localId":"a48a7610-bfdc-44c2-b5a3-63f2bd9b3a83"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":73},"layout":"default","localId":"69db0d9a-0cf5-402a-b32e-3c373cf42957"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"62":{"i":{"co":{"cIds":{"24":["10129"]}}},"o":{"sIds":["4"]},"t":"sh"},"4":{"i":{"co":{"cIds":{"9":["1"]}}},"o":{"sIds":["10"]},"t":"sh"},"56":{"i":{"co":{"cIds":{"24":["10126"]}}},"o":{"sIds":["1"]},"t":"sh"},"36":{"i":{"co":{"cIds":{"26":["3"]}}},"o":{"sIds":["7"]},"t":"sh"},"60":{"i":{"co":{"cIds":{"24":["10128"]}}},"o":{"sIds":["3"]},"t":"sh"},"58":{"i":{"co":{"cIds":{"24":["10127"]}}},"o":{"sIds":["2"]},"t":"sh"},"27":{"i":{"co":{"cIds":{"26":["1"]}}},"o":{"sIds":["6"]},"t":"sh"},"38":{"i":{"co":{"cIds":{"37":["2"]}}},"o":{"sIds":["12"]},"t":"sh"},"29":{"i":{"co":{"cIds":{"26":["2"]}}},"o":{"sIds":["8"]},"t":"sh"}},"sections":{"12":{"name":"Abweichende Ansprechperson","conditions":["38"]},"8":{"name":"Typenbezeichnung","conditions":["29"]},"4":{"name":"Produkt BSA","conditions":["62"]},"5":{"name":"Details zur Störung","conditions":[]},"10":{"name":"Abweichende Rechnungsadresse","conditions":["4"]},"2":{"name":"Produkt Absperren & Sichern","conditions":["58"]},"7":{"conditions":["36"]},"3":{"name":"Produkt - Anzeigen & Lenken","conditions":["60"]},"11":{"conditions":[]},"9":{"name":"Kontaktdaten","conditions":[]},"6":{"name":"Anlagennummer","conditions":["27"]},"1":{"name":"Produkt Verkehrsmessung","conditions":["56"]}},"questions":{"73":{"type":"te","label":"Adresse e-mail","description":"","validation":{"rq":true},"jiraField":"customfield_10131","questionKey":""},"23":{"type":"tl","label":"Société","description":"","validation":{"rq":false},"jiraField":"customfield_10043","questionKey":""},"9":{"type":"cs","label":"Adresse de facturation différente?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Oui","other":false},{"id":"2","label":"Non","other":false}],"questionKey":""},"33":{"type":"at","label":"Photo / Vidéo","description":"Veuillez s.v.p. joindre si possible des photos/vidéos/documents","validation":{"rq":false},"choices":[],"questionKey":""},"55":{"type":"ts","label":"Numéro de téléphone","description":"","validation":{"rq":true,"mnc":8,"mxc":13,"rgx":{"p":"^[0-9]*$","m":""}},"jiraField":"customfield_10112","questionKey":""},"59":{"type":"cd","label":"Produit - Barrer & sécuriser","description":"bornes, barrières, triflash, inverseurs de prismes...","validation":{"rq":true},"jiraField":"customfield_10135","questionKey":""},"54":{"type":"ts","label":"Nom","description":"","validation":{"rq":true},"jiraField":"customfield_10111","questionKey":""},"64":{"type":"tl","label":"Code postal","description":"","validation":{"rq":true,"rgx":{"p":"^\\d{4,5}$","m":"Seuls les chiffres à 4 ou 5 positions sont autorisés"}},"jiraField":"customfield_10120","questionKey":""},"18":{"type":"tl","label":"Numéro","description":"","validation":{"rq":true,"rgx":{"p":"^[A-Za-z0-9-]*$","m":"Seuls les chiffres et les lettres sont autorisés"}},"jiraField":"customfield_10128","questionKey":""},"30":{"type":"ts","label":"Désignation du type","description":"","validation":{"rq":true},"jiraField":"customfield_10084","questionKey":""},"63":{"type":"cd","label":"Produit - Équipement d'exploitation et de sécurité","description":"Exploitation et sécurité, Traffic Manager...","validation":{"rq":true},"jiraField":"customfield_10137","questionKey":""},"28":{"type":"ts","label":"N° de l'installation / N° de commande","description":"Veuillez s.v.p. indiquer l'article souhaité et le projet correspondant (numéro de commande - exemple SXXXXX ?/DXXXXX ?/AXXXXX ?). Vous trouverez les deux sur votre facture. Vous trouverez le numéro de série sur la plaque signalétique. ","validation":{"rq":true,"mnc":4,"mxc":12,"rgx":{"p":"^[A-Za-z0-9-]*$","m":"Nur Zahlen und Buchstaben erlaubt"}},"jiraField":"customfield_10042","questionKey":""},"12":{"type":"cd","label":"Appel","description":"","validation":{"rq":true},"jiraField":"customfield_10046","questionKey":""},"66":{"type":"tl","label":"Ville","description":"","validation":{"rq":true},"jiraField":"customfield_10126","questionKey":""},"26":{"type":"cm","label":"Laquelle des informations suivantes avez-vous ?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"N° de l'installation / N° de commande","other":false},{"id":"2","label":"Désignation du type","other":false},{"id":"3","label":"Numéro de client","other":false}],"questionKey":""},"37":{"type":"cs","label":"Personne de contact sur place","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Correspond aux coordonnées ci-dessus","other":false},{"id":"2","label":"Coordonnées différentes","other":false}],"questionKey":""},"61":{"type":"cd","label":"Produit - Afficher & diriger","description":"Écrans d'information, information aux transports, systèmes de guidage de parking...","validation":{"rq":true},"jiraField":"customfield_10136","questionKey":""},"13":{"type":"ts","label":"Nom","description":"","validation":{"rq":true},"jiraField":"customfield_10044","questionKey":""},"24":{"type":"cd","label":"Groupe de produits","description":"Veuillez s.v.p. sélectionner le groupe de produits correspondant pour faire afficher les produits correspondants","validation":{"rq":true},"jiraField":"customfield_10132","questionKey":""},"35":{"type":"ts","label":"N° de client","description":"Le numéro de client se trouve sur votre facture. Exemple de numéro de client : 802000","validation":{"rq":true},"jiraField":"customfield_10110","questionKey":""},"5":{"type":"rt","label":"Adresse de facturation ","description":"","validation":{"rq":true},"jiraField":"customfield_10050","questionKey":""},"72":{"type":"cd","label":"Code du pays","description":"","validation":{"rq":true},"jiraField":"customfield_10125","defaultAnswer":{"choices":["10118"]},"questionKey":""},"71":{"type":"te","label":"Adresse e-mail","description":"","validation":{"rq":true},"jiraField":"customfield_10048","questionKey":""},"57":{"type":"cd","label":"Produit - Mesure du trafic","description":"radar pédagogique (DSD)/ SDR","validation":{"rq":true},"jiraField":"customfield_10115","questionKey":""},"32":{"type":"tl","label":"Cause","description":"Accident ou autre","validation":{"rq":true},"jiraField":"customfield_10061","questionKey":""},"17":{"type":"tl","label":"Rue","description":"","validation":{"rq":true},"jiraField":"customfield_10127","questionKey":""},"25":{"type":"tl","label":"Emplacement du produit","description":"Veuillez s.v.p. saisir l'adresse. Exemple : Kanalstrasse 34, 3294 Büren an der Aare","validation":{"rq":true},"jiraField":"customfield_10041","questionKey":""},"14":{"type":"ts","label":"Prénom","description":"","validation":{"rq":false},"jiraField":"customfield_10045","questionKey":""},"31":{"type":"rt","label":"Description de la panne","description":"Quelle est exactement la panne ? Veuillez décrire le plus précisément possible","validation":{"rq":true},"jiraField":"description","questionKey":""},"69":{"type":"tl","label":"Numéro de téléphone","description":"","validation":{"rq":true,"mnc":8,"mxc":13,"rgx":{"p":"^[0-9]*$","m":"Seuls les chiffres sont autorisés"}},"jiraField":"customfield_10054","questionKey":""}}},"uuid":"05c93e85-ad48-4210-afec-41ce8f4f450f"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":1,"updated":"2024-03-09T12:48:51.418049Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[27],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":1,"name":"Avis de panne SignaService","submit":{"lock":false,"pdf":false},"language":"fr","templateFormUuid":"05c93e85-ad48-4210-afec-41ce8f4f450f"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Données de la panne"},{"type":"hardBreak"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":24},"layout":"default","localId":"d5ad20f1-15dd-48b7-8d20-dd2dc226bdff"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":57},"layout":"default","localId":"9759a37b-7551-4c48-b911-76f0dfe37a26"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":59},"layout":"default","localId":"3cdd1283-87a9-4baa-ba3f-9c47844d995e"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":61},"layout":"default","localId":"61b7d378-a84e-4b18-9e5d-07d062c1119a"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":63},"layout":"default","localId":"c01929f2-002d-4452-b256-fceb6fe3bcc6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":25},"layout":"default","localId":"b98b71a0-cc4a-42e2-9a8d-02385697b0b9"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":31},"layout":"default","localId":"f3b83581-2039-4fc1-b0b9-9c0ca66dca59"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":32},"layout":"default","localId":"9da9c1d8-f42f-42f2-8293-fbc5c68caf71"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":33},"layout":"default","localId":"7a5e8b6f-6592-4695-a8b4-f4b92268f966"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":26},"layout":"default","localId":"b0307738-fb34-4426-9579-5ef5deffd863"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":28},"layout":"default","localId":"fee88ed6-a221-4e4a-8786-05ce81f66916"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":35},"layout":"default","localId":"f9e58e6c-bd27-41ff-bb3a-46ea920da7f3"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":30},"layout":"default","localId":"ed1bd78c-ba4f-4fb7-95a1-aa1fca638fb8"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Coordonnées de contact"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":23},"layout":"default","localId":"d9fb4068-6cda-4159-8ab9-9a506360f082"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":12},"layout":"default","localId":"b18ffd61-1bbc-4491-ba81-537282667371"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":14},"layout":"default","localId":"36d4f528-9b80-4a8e-a95a-b2442445d396"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":13},"layout":"default","localId":"533e8fd1-b86e-4dc9-8014-fc305e3e02f2"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":17},"layout":"default","localId":"8524940e-12a9-4d0e-955f-edd18627f012"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":18},"layout":"default","localId":"59590ff0-05fb-4870-a6ef-b3dc34632ce9"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":64},"layout":"default","localId":"1fb592d5-70ee-4986-9b78-8ae206bbbc29"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":66},"layout":"default","localId":"8f5fbf95-ce7f-47d3-896c-0f1130f9c6aa"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":72},"layout":"default","localId":"4fd59610-ce9e-4396-a8e5-7b524380dea4"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":69},"layout":"default","localId":"85dd7421-8697-40d8-935f-e486ad2ee75e"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":71},"layout":"default","localId":"ae7e8fea-44be-4bc1-b971-b6f7bb5b37d8"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":9},"layout":"default","localId":"21fd702a-9a45-4947-9063-445d0f3d93b6"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"2c3292ea-0389-4dfe-b9cb-c698e4be43e5"}}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Personne de contact sur place"}]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":37},"layout":"default","localId":"f978d9f6-2848-4504-a8b0-98ada7cf58be"}}]},{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":54},"layout":"default","localId":"ba83efc4-ba9d-4966-994e-db442c8cb86b"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":55},"layout":"default","localId":"a48a7610-bfdc-44c2-b5a3-63f2bd9b3a83"}}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":73},"layout":"default","localId":"69db0d9a-0cf5-402a-b32e-3c373cf42957"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{"62":{"i":{"co":{"cIds":{"24":["10129"]}}},"o":{"sIds":["4"]},"t":"sh"},"4":{"i":{"co":{"cIds":{"9":["1"]}}},"o":{"sIds":["10"]},"t":"sh"},"56":{"i":{"co":{"cIds":{"24":["10126"]}}},"o":{"sIds":["1"]},"t":"sh"},"36":{"i":{"co":{"cIds":{"26":["3"]}}},"o":{"sIds":["7"]},"t":"sh"},"60":{"i":{"co":{"cIds":{"24":["10128"]}}},"o":{"sIds":["3"]},"t":"sh"},"58":{"i":{"co":{"cIds":{"24":["10127"]}}},"o":{"sIds":["2"]},"t":"sh"},"27":{"i":{"co":{"cIds":{"26":["1"]}}},"o":{"sIds":["6"]},"t":"sh"},"38":{"i":{"co":{"cIds":{"37":["2"]}}},"o":{"sIds":["12"]},"t":"sh"},"29":{"i":{"co":{"cIds":{"26":["2"]}}},"o":{"sIds":["8"]},"t":"sh"}},"sections":{"12":{"name":"Abweichende Ansprechperson","conditions":["38"]},"8":{"name":"Typenbezeichnung","conditions":["29"]},"4":{"name":"Produkt BSA","conditions":["62"]},"5":{"name":"Details zur Störung","conditions":[]},"10":{"name":"Abweichende Rechnungsadresse","conditions":["4"]},"2":{"name":"Produkt Absperren & Sichern","conditions":["58"]},"7":{"conditions":["36"]},"3":{"name":"Produkt - Anzeigen & Lenken","conditions":["60"]},"11":{"conditions":[]},"9":{"name":"Kontaktdaten","conditions":[]},"6":{"name":"Anlagennummer","conditions":["27"]},"1":{"name":"Produkt Verkehrsmessung","conditions":["56"]}},"questions":{"73":{"type":"te","label":"Adresse e-mail","description":"","validation":{"rq":true},"jiraField":"customfield_10131","questionKey":""},"23":{"type":"tl","label":"Société","description":"","validation":{"rq":false},"jiraField":"customfield_10043","questionKey":""},"9":{"type":"cs","label":"Adresse de facturation différente?","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Oui","other":false},{"id":"2","label":"Non","other":false}],"questionKey":""},"33":{"type":"at","label":"Photo / Vidéo","description":"Veuillez s.v.p. joindre si possible des photos/vidéos/documents","validation":{"rq":false},"choices":[],"questionKey":""},"55":{"type":"ts","label":"Numéro de téléphone","description":"","validation":{"rq":true,"mnc":8,"mxc":13,"rgx":{"p":"^[0-9]*$","m":""}},"jiraField":"customfield_10112","questionKey":""},"59":{"type":"cd","label":"Produit - Barrer & sécuriser","description":"bornes, barrières, triflash, inverseurs de prismes...","validation":{"rq":true},"jiraField":"customfield_10135","questionKey":""},"54":{"type":"ts","label":"Nom","description":"","validation":{"rq":true},"jiraField":"customfield_10111","questionKey":""},"64":{"type":"tl","label":"Code postal","description":"","validation":{"rq":true,"rgx":{"p":"^\\d{4,5}$","m":"Seuls les chiffres à 4 ou 5 positions sont autorisés"}},"jiraField":"customfield_10120","questionKey":""},"18":{"type":"tl","label":"Numéro","description":"","validation":{"rq":true,"rgx":{"p":"^[A-Za-z0-9-]*$","m":"Seuls les chiffres et les lettres sont autorisés"}},"jiraField":"customfield_10128","questionKey":""},"30":{"type":"ts","label":"Désignation du type","description":"","validation":{"rq":true},"jiraField":"customfield_10084","questionKey":""},"63":{"type":"cd","label":"Produit - Équipement d'exploitation et de sécurité","description":"Exploitation et sécurité, Traffic Manager...","validation":{"rq":true},"jiraField":"customfield_10137","questionKey":""},"28":{"type":"ts","label":"N° de l'installation / N° de commande","description":"Veuillez s.v.p. indiquer l'article souhaité et le projet correspondant (numéro de commande - exemple SXXXXX ?/DXXXXX ?/AXXXXX ?). Vous trouverez les deux sur votre facture. Vous trouverez le numéro de série sur la plaque signalétique. ","validation":{"rq":true,"mnc":4,"mxc":12,"rgx":{"p":"^[A-Za-z0-9-]*$","m":"Nur Zahlen und Buchstaben erlaubt"}},"jiraField":"customfield_10042","questionKey":""},"12":{"type":"cd","label":"Appel","description":"","validation":{"rq":true},"jiraField":"customfield_10046","questionKey":""},"66":{"type":"tl","label":"Ville","description":"","validation":{"rq":true},"jiraField":"customfield_10126","questionKey":""},"26":{"type":"cm","label":"Laquelle des informations suivantes avez-vous ?","description":"","validation":{"rq":false},"choices":[{"id":"1","label":"N° de l'installation / N° de commande","other":false},{"id":"2","label":"Désignation du type","other":false},{"id":"3","label":"Numéro de client","other":false}],"questionKey":""},"37":{"type":"cs","label":"Personne de contact sur place","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Correspond aux coordonnées ci-dessus","other":false},{"id":"2","label":"Coordonnées différentes","other":false}],"questionKey":""},"61":{"type":"cd","label":"Produit - Afficher & diriger","description":"Écrans d'information, information aux transports, systèmes de guidage de parking...","validation":{"rq":true},"jiraField":"customfield_10136","questionKey":""},"13":{"type":"ts","label":"Nom","description":"","validation":{"rq":true},"jiraField":"customfield_10044","questionKey":""},"24":{"type":"cd","label":"Groupe de produits","description":"Veuillez s.v.p. sélectionner le groupe de produits correspondant pour faire afficher les produits correspondants","validation":{"rq":true},"jiraField":"customfield_10132","questionKey":""},"35":{"type":"ts","label":"N° de client","description":"Le numéro de client se trouve sur votre facture. Exemple de numéro de client : 802000","validation":{"rq":true},"jiraField":"customfield_10110","questionKey":""},"5":{"type":"rt","label":"Adresse de facturation ","description":"","validation":{"rq":true},"jiraField":"customfield_10050","questionKey":""},"72":{"type":"cd","label":"Code du pays","description":"","validation":{"rq":true},"jiraField":"customfield_10125","defaultAnswer":{"choices":["10118"]},"questionKey":""},"71":{"type":"te","label":"Adresse e-mail","description":"","validation":{"rq":true},"jiraField":"customfield_10048","questionKey":""},"57":{"type":"cd","label":"Produit - Mesure du trafic","description":"radar pédagogique (DSD)/ SDR","validation":{"rq":true},"jiraField":"customfield_10115","questionKey":""},"32":{"type":"tl","label":"Cause","description":"Accident ou autre","validation":{"rq":true},"jiraField":"customfield_10061","questionKey":""},"17":{"type":"tl","label":"Rue","description":"","validation":{"rq":true},"jiraField":"customfield_10127","questionKey":""},"25":{"type":"tl","label":"Emplacement du produit","description":"Veuillez s.v.p. saisir l'adresse. Exemple : Kanalstrasse 34, 3294 Büren an der Aare","validation":{"rq":true},"jiraField":"customfield_10041","questionKey":""},"14":{"type":"ts","label":"Prénom","description":"","validation":{"rq":false},"jiraField":"customfield_10045","questionKey":""},"31":{"type":"rt","label":"Description de la panne","description":"Quelle est exactement la panne ? Veuillez décrire le plus précisément possible","validation":{"rq":true},"jiraField":"description","questionKey":""},"69":{"type":"tl","label":"Numéro de téléphone","description":"","validation":{"rq":true,"mnc":8,"mxc":13,"rgx":{"p":"^[0-9]*$","m":"Seuls les chiffres sont autorisés"}},"jiraField":"customfield_10054","questionKey":""}}},"uuid":"05c93e85-ad48-4210-afec-41ce8f4f450f"},"linkedJiraFields":["customfield_10050","description","customfield_10054","customfield_10131","customfield_10132","customfield_10110","customfield_10111","customfield_10112","customfield_10135","customfield_10136","customfield_10126","customfield_10127","customfield_10128","customfield_10061","customfield_10084","customfield_10041","customfield_10042","customfield_10120","customfield_10043","customfield_10044","customfield_10045","customfield_10046","customfield_10125","customfield_10048","customfield_10115","customfield_10137"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}